TerryFix Software Solutions

IT Business Systems Analyst/Security Consultant in a technology driven institution that promotes free thinking, and makes real impact as part of a team of technology integration leaders.

• Achieved success in upgrading legacy production systems to MS SQL Server and Oracle J2EE systems in a variety of industries including Banking & Finance, Insurance, Rentals, Airlines, Automotive, Hardware, Pharmacy, Hospitality, and Manufacturing.

• A/CWO, Sargeant, Commissionaires (CGL) Security Unit at Keele CCC (Canada Corrections Facility) 
• Worked with several security companies including Commissionaires Great Lakes, LK Protection, G4S, Paragon, FedSec, Source, Sentinel, Dragon/Spartan 
• Provided first line hardware and software support including identification, documentation, investigation, diagnosis, escalation, resolution and follow up.
• Followed up with clients on regular basis entailing timely feedback to the user on the status of the incident resolution, and escalation if necessary.
• Coordinated with business executives, software experts, help desks, and data source teams in a 24x6 availability environment.
• Provided training, advice and assistance, technical support, and trouble-shooting .
• Created concierge info system with comprehensive functionality and real-time reporting
• Required proficiency with SQL, Oracle, Incident Management Systems software and applications.

• Successfully migrated banking software to a web-based Temenos T24 Core Banking Financial Information System featuring J2EE application server, UI HTML/XSLT, open connectivity XML/ASP.NET Web Services BizTalk Server EAI for XML, EDI/SWIFT.
• Successfully resolved technical failures in a timely manner, automated application monitoring tools, and provided technical expertise for FX/MM application upgrades.
• Prepared technical training and process documentation for day-to-day support issues.
• Provided primary technical support for critical issues with T24 global financial system.

• Required in-depth knowledge of Active Directory, SQL Server, and SAP Crystal Reports.

• Added value by creating a 100% real-time automated online report delivery of 1000+ SAP Crystal Reports, saving over $17K monthly in manual time and personnel tasks.
• Provided exceptional internal/external In/Outcall Tier-2 level helpdesk client support.
• User administration for new hires, configure desktop/laptop, printer access and email
• CALL CENTRE Database administrator: SAP Triversity, Peregrine ServiceCenter
• Systems administrator: Siemens ACD (Automatic Call Distribution) and PhoneMail
• Scheduled, performed and monitored nightly backups of production online databases
• Required MS Project control, cost estimating, Visio flowcharting, and reporting

IT Helpdesk Support/technical Support

• Provided efficient Tier-1 level helpdesk support on both hardware & software issues.
• Operated and monitored resource utilization (job control) of IBM VM/ESA Mainframe (MVS, JCL, TSO, CICS, COBOL), Sun Microsystems Solaris UNIX Server, Sun SPARCstation UNIX workstations;
• Maintained, installed, deployed over 25 Novell network configuration, hardware, software and printers;
• Provided hardware/software technical support, assistance/training, advice to students on productivity tools, operating systems/environments, programming languages, etc.

EMPLOYMENT SUMMARY (Work Experience/Contracts/Consulting)

• Business Systems Analyst Terryfix Software Solutions, Toronto, ON 2010-present
• IT Project Manager IT Dept, Trading Development Company Ltd 2007-2010
• Systems Analyst Mngt Information Systems Dept, ECC Bank 2005-2007
• Support Analyst Global Help Desk, SAP Triversity, Toronto 2002-2005

• Systems Administrator Mngt Information Systems Dept, ECC Bank 
• Systems Officer Caribbean Credit Card Corporation 
• Assistant Examiner IT Information Technology Exam Board, CXC 
• Adjunct Lecturer/IT Trainer/Instructor BHS, CFB College, Francis Secretarial, UWI 
• Assistant Permanent Secretary/IT Analyst/Trainer Agriculture, Lands, Housing & Development 

• Student IT Helpdesk University of New Brunswick, Fredericton, NB 

• Certifications: Microsoft Certified Professional (MCP), Microsoft Certified Technician (MCDST), Microsoft Office Suite Specialist (MOS) – Master Level, ICDL, Security Clearance Certificate - Level II (Secret) Authorization, IFPO Certified Protection Officer (CPO), LLQP
• Databases: Advantage, DB2, Domino, MS SQL Server, Oracle 8i/11g, Sybase
• Operating Systems: AIX, Linux (RedHat, Ubuntu), Mac OS X, Solaris, Windows XP/7
• Programming: C/C++, HTML, Java, Perl, Python, SQL, VB Visual Studio.NET, XML
• Servers: BES, Cisco IPS, Exchange, Lotus Domino Server, MS Server R2 Hyper-V
• Software: Active Directory, Business Objects/SAP Crystal Reports, Lotus Notes, Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Project, Visio), Payroll, PeopleSoft HCM, SAS/SPSS, SharePoint, Incident Management, WebSense.
• Web Technologies: Apache/Tomcat, Cognos, IIS, jQuery, PHP, Silverlight 5, Weblogic.

• Exceptional customer service skills, strong analytical and problem solving skills.
• Proven interpersonal, oral, written and communication skills.
• Excellent co-ordination and administration skills and ability to multitask.
• Tact and discretion with regards to security and confidentiality of information.
• Strong networking and server/desktop/laptop PC technical support.

ACTIVITIES, VOLUNTEER GROUPS & PROFESSIONAL AFFILIATIONS

• Lions Club International: Region Chairman MDA-A711, Zone Chairman MDA-A711-Zone32B / MD60B-Zone3C; Past President SKB Lions Club lionsclubs.org; Vice President, Secretary Thistletown Lions Club , a711lions.org; http://e-clubhouse.org/sites/thistletown 

• Junior Chamber International: Past Vice President SK Jaycees juniorchamber.org
• World Hash-House-Harriers: member SK Hash House Harriers www.gthhh.com
• Hobbies: hiking, swimming, choirs, singing, music, drama, movies, comedy

EDUCATION

• Information Systems Management, Masters GPA 3.6/4.0 

M.Sc. DeVry Keller Graduate School of Management, Oakbrook, Il keller.edu

• Information Technology, Postgraduate Diploma GPA 4.0/4.0 

PgD. IT DeVry College of Technology, Calgary, AB devry.ca

• Computer Science, Bachelor of Science GPA 3.5/4.0 

B.Sc. CS University of New Brunswick, Fredericton, NB unb.ca 

http://www.linkedin.com/in/torichards

LION PROFILE http://www.terryfix.com/LionTebo.pdf